The recipient has permission to access the folder and file. Proposed Solutions Typing the Path Manually The Following Solution Assumes the Following Dependencies: Office products will create links to files using the UNC path and will not use the Workplace Drive location, even if it displays it in the hyperlink text.įor more information on this issue, visit Microsoft Documentation.
The cause is due to the way Office creates links to files. When a UNC file link is sent to a recipient, the recipient will not be able to open the document and will receive the following error message. If the user navigates to a file residing on Workplace Drive and inserts a link to that file, the link will be created to the file via its UNC path (ex: \\S-12345\Workplace\Important\document.docx) instead of its Workplace Drive path(ex: S:\Important\document.docx).Īfter the link has been inserted, the user can then hover over the link and see that the full UNC path has been used when creating the link to the file. When a user inserts a hyperlink to a file residing on Workplace Drive within a Hosted Office product, the hyperlink's text displays the Workplace Drive file path however, the link is resolved as the UNC ( Universal Naming Convention) path.įor example, in Outlook, a user inserts a link and then is prompted to select the file. This Issue Impacts Workplace Select Customers on the Modern Workplace Architecture. This Feature Is Available to the Following Users and Product Types
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